Privacy Policy
Last updated: 20 October 2026
This privacy policy explains what personal data CityTech-LB SARL collects when you use this online shop and our social media pages, why we use it, who we share it with and the choices you have.
It completes our terms and conditions.
1. Who is responsible for your data
CITYTECH SARL Single Partner, trading as CityTech-LB, is responsible for your personal data.
- Address: Building 169, 2nd floor, Street 6, Baladiyeh, Mansourieh, Metn, Lebanon
- Phone: +961 71 277 949
- WhatsApp: +96171277949
The shop runs on an e-commerce platform that stores and processes data on our behalf, under our instructions and with the same protections.
2. The CityTech platform and Facebook / Instagram connections
CITYTECH SARL Single Partner (registered in Lebanon, Ministry of Finance registration no. 3893519) also runs the CityTech commerce platform. Businesses use it to run their shops and to connect their own Facebook Pages, Instagram professional accounts and WhatsApp Business numbers. This section explains what happens when a business connects those accounts with Facebook Login.
What we receive from Meta, only for the Pages and accounts the business selects:
- the names, identifiers, profile pictures and follower counts of the Pages and Instagram accounts;
- access tokens that let the platform act for the business (stored encrypted, never shown);
- the posts the business publishes through the platform, and their reach and engagement figures;
- comments and messages people send to those Pages and accounts, so the business can answer them.
Why: to publish posts, answer comments and messages, show statistics and run promotions, only when the business asks for it. We do not sell this data, do not use it to build advertising profiles and do not share it with other businesses on the platform. Each business only sees its own accounts. We follow the Meta Platform Terms.
How long: while the account is connected. When the business disconnects it, or removes the app in Facebook settings, the access tokens and the link to the person's Facebook account are deleted at once. Messages and comments already received belong to the business's records and are deleted when the business deletes them or closes its account.
Deleting your data: go to Facebook → Settings & privacy → Settings → Business integrations, remove the app and choose to delete its data. Meta sends us the request automatically, we delete the data above and give you a confirmation code with a page where you can check its status. You can also write to us at the address below. Step-by-step instructions: data deletion.
3. The data we collect
- Account and contact details: name, phone number, email address and password (stored only as a secure hash).
- Orders: products, delivery addresses, chosen delivery and payment method, order history and invoices.
- Verification: the phone number or email a one-time code is sent to, and whether it was confirmed.
- Messages: what you send us through the contact form, and our replies.
- Loyalty programme: points earned and spent.
- Gift cards: card balance and the orders it was used for.
- Technical data: IP address, browser and device type, and security logs (for example sign-in attempts), used to keep the shop safe.
5. Why we use your data
- To process and deliver your orders, run your account and send order updates. This is needed to carry out our contract with you.
- To protect you and us against fraud: verification codes, checks on unusual orders and blocking abuse. This is our legitimate interest.
- To meet legal duties, such as keeping invoices for tax and accounting purposes.
- To send offers and news, only if you agreed. You can unsubscribe at any time from the message itself or your account.
- To answer your questions and handle complaints and returns.
8. Security and how long we keep data
Personal data is sent over encrypted connections and stored encrypted. Access is limited to the staff who need it, and sensitive actions are logged.
- Account data is kept while your account is open.
- Orders and invoices are kept for as long as Lebanese tax and accounting rules require, even after an account is deleted.
- Verification codes expire after a few minutes; security logs are kept for a limited time.
- Contact messages are kept while we handle your request and then for a reasonable period.
9. Your rights
Under Lebanese Law No. 81 of 2018 on Electronic Transactions and Personal Data, and wherever other data protection laws (such as the GDPR) apply to you, you can ask to:
- see the personal data we hold about you;
- correct data that is wrong or incomplete;
- delete your data, unless we must keep it by law;
- object to a use of your data or withdraw a consent you gave.
You can delete your account yourself from your account profile. For any other request, contact us using the details on this page. We answer within 30 days and may ask you to confirm your identity first.
10. Children
The shop is not meant for children under 16 to use on their own. We do not knowingly collect their data; if you think a child has given us personal data, contact us and we will delete it.
11. Changes to this policy
We may update this policy when our services, our providers or the law change. The date at the top of this page shows the latest version. If a change is important, we will tell you on the shop or by message.
12. Contact us
Questions about your data or this policy? Contact us:
- Address: Building 169, 2nd floor, Street 6, Baladiyeh, Mansourieh, Metn, Lebanon
- Phone: +961 71 277 949
- WhatsApp: +96171277949
- Email: [email protected]
or use the contact page.